We got our house with the panels already on the house. American solar delayed the closing on the house due to them holding up the paper work.
After we got the house they sent me a bill with the wrong closing date. They wanted to charge me for the solar when I didn't even own the house. Worst customer service in the world. I keep calling them and of course I got a different person every time.
I even up just paying the bill because I just wanted to get it over with. Now I just got a letter the American Solar is now ASD Solar. Which is the same company. I called the customer service to find out about my billing of course they gave me the run around and told me to call another number.
I called that number and I got the run around on that number.
They gave me another number. I called that number and it is a collection company.
Review about: American Solar Direct Customer Care.
Reason of review: Poor customer service.
I didn't like: The, Force of ownership through escrow.