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Have been calling this company for months to service my panels. Out of business. Number for customer service is a collection agency. I have stopped paying and am putting aside this money in case I have to replace or repair my leased panels. ASD has breached their...
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#1153253
So, with American Solar Direct bankrupt and WGL Energy Systems taking over, there is no light at the end of the tunnel to any of this resolved. I currently have a few panels not working, but at least WGL has reached out to me. The main issue is that the company is not...
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Anonymous
Anonymous

Have you got a solution yet? my solar system does not work now. I am thinking about stopping payments.

1.0
I didn't like
  • Are bankrupt and left us high and dry
#1152312
I purchased my home in 4/2016 and took over a 20 year lease. I have never had solar panels and was actually looking forward to not having a huge electric bill. We are paying our monthly fee to American Solar and for the past 8 mons we are getting electric bill from...
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Anonymous
David

Stop paying your bill. I know it’s a bit scary, but that’s the only language they understand. They don’t have the resources to even touch your credit right now anyway. We have...

1.0
I liked
  • Unreliable
#1138428

American Solar Direct - WTH!!!

American Solar Direct
#1142622
1.0
Details
What are we supposed to do? We have a contract!!! Is ASD not going to be held accountable for that?
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Staff

American Solar Direct - Bad customer service/ wont return calls

American Solar Direct
#1105026
1.0
Details
We are in a 30 day escrow to sell house and the escrow company has made numerous calls to them to get new owners name in lease and they will not respond!!! If we lose sale of house because of this , what action can we take?? Sept 30 is the 30th day.
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Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff

American Solar Direct - Call me 3+ times per day from ghosted phone #

American Solar Direct
#1080240
1.0
Details
I've tried getting a callback number, or contact info, they hang up. They won't remove me from list. Curt and rude. You are paying jerks to drum up business.
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

American Solar Direct - AMERICAN SOLAR BANKRUPTCY CAUSES OUR ESCROW FALLOUT

American Solar Direct
#1066893
BUYERS AFRAID AND STOPPED ESCROW. AMS WILL NOT RETURN CALLS
Comment
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That seems to be the case across the board for all of us who leased. No notice at least on my end. The only way I found out was because it seems my solar system isn't producing as promised or expected. Even when the system online was showing it was Edison showed...
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Anonymous
Joseph

Sounds like you got the long end of the stick. Solar system on your roof with no upfront payment that is still generating power for cheaper then electric company sells you pow...

Anonymous
Smitty

Not similar at all to the major bailouts.Those companies are known in the trade as " too big to fail " with a ripple effect that could cause tons of problems for us all.The ...

1.1
#1100091
So, we have been happy with our panels for the last couple years. We felt that maybe they need service and found out they went bankrupt. It took me sometime to find out what to do, and since we have leased we found that a company by the name WGL Energy in Washington I...
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Product
#1092499
Okay, they wen't bankrupt. Sucks for them. Sucks more for us. Who will service my under-warranty system? Who will honor the production guarantee? Since their website is gone, I can't even log in to monitor how my system in producing. How about some information for your...
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Anonymous
pissed asd customer

i also have asd lease. on my contract it includes monitoring. the website did not work untill i contacted them at 855 765 2755 press 0 0 .unfortunately the website does not ...

2.5
#1083266
We had American solar direct to install our solar panels in Feb. The tech never came by to turn it on and the meter never worked. We were supposed to pay $124.00 monthly for the system. I called several times to ask why we never received a bill. At the end of June we...
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Anonymous
Dopey Eric

That's because me and every other sales-filth who worked there were trained to lie, cheat, and steal every penny we could at appointments. Nothing we said was real. All lies. ...

We sold our house (with ASD solar panels) and the new owner qualified for the lease but because of ASD filing bankruptcy, the lease cannot be transferred until a Trustee is appointed. Contacted ASD billing several times who stalled and said they were waiting to hear...
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I didn't like
  • Transfer of lease
#1061968
the system installed but no one knows how to get the unit started. "will have crew in area in two weeks " that's been since Dec 2016. now have to pay electric company plus financing the unit....... wow sure saving me lots of $$$$ NOT! never return phone calls just try...
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Anonymous
pissed asd customer

i am an asd customer . i can no longer monitor my systems performance due to website down or no recent data being posted.my contract includes monitoring. i feel if they do n...

Anonymous
Steve Souza

I cannot get a hold of them either. The panels are up and running but the website in which I monitor the panels has been down forever and I cant get anyone to call me back. s...

1.0
I didn't like
  • Turn me on
#1037315

Contact American Solar Direct

Mailing Address:
American Solar Direct Inc.
2400 Broadway, Suite 240
Santa Monica , CA 90404
Phone:
(888) 825-1856
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American Solar Direct Products and Services

Craziest place I ever "worked", though no one works in the traditional sense. You knock doors that have been hit a hundred times already and try to sell a twentieth-rate product. Anyone who shops around will know ASD isn't even competitive with their pricing. You'll...
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Anonymous
LOLing over here

This is so accurate I'm laughing out loud. It's a completely psychotic atmosphere not based in reality at all. The meetings are like the captain standing at the bridge of the ...

1.0
I liked
  • Crazy people - they were amusing
#923146