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American Solar Direct in Orange, California - I have had this solar company for over 2 years, yet my electric bill (separate bill) is over $1000/year. This is what I use to pay without solar. I have yet to see any service calls or anything. I

1.0
Details
This was a contract carried over from the previous owner, which I think is the biggest scam ever. I hope eventually they are sued.
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Review
#1677972 Review #1677972 is a subjective opinion of poster.

American Solar Direct - Worst experience

Has any resolved there issues with ASD breach of contract issue? Please help!
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Review
#1569264 Review #1569264 is a subjective opinion of poster.

American Solar Direct - Constantly calling me

These folks call me at least once/week. Jason with American Solar (NJ). I block one number and he calls from another number. And he's obnoxious on the phone.
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Review
#1503517 Review #1503517 is a subjective opinion of poster.
Reason of review
annoying and nasty sales rep
Preferred solution
leave me alone

American Solar Direct - Solar system goes offline from several hours to a full day

I have sent 3 emails over the past few weeks with no response. Web site phone numbers are either constantly busy or bogus.
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Review
#1454677 Review #1454677 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

American Solar Direct - Horrible dont do business with this crap company

First they called me 300x on my cell my house and my wife's phone this bull name Jason i told them i live in a private house that can't fit panels on my roof because of doggy dormers they insisted on coming came and said they cant do it and called me another 300x what the xxck ! Annoying as *** what do the *** in the corporate office think sipping their Starbucks people are going to take their annoying none stop calling when you call like that no one wants to do business with you American solar losers
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Review
#1326713 Review #1326713 is a subjective opinion of poster.
1.0
Details
I can’t get ahold of America solar direct but they keep withdrawing funds from my account
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2 comments
Anonymous
#1590414

were you able to get a hold of anyone i am having the same trouble let me know if you were able to resolve your situation I am beyond frustrated. The billing department is happy to take my money but zero customer service available and so many numbers disconnected!

So unhappy! Please advise

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Review
#1270689 Review #1270689 is a subjective opinion of poster.
Reason of review
Problems with payment

American Solar Direct - Worst company

1.0
Details
We got our house with the panels already on the house. American solar delayed the closing on the house due to them holding up the paper work. After we got the house they sent me a bill with the wrong closing date. They wanted to charge me for the solar when I didn't even own the house. Worst customer service in the world. I keep calling them and of course I got a different person every time. I even up just paying the bill because I just wanted to get it over with. Now I just got a letter the American Solar is now ASD Solar. Which is the same company. I called the customer service to find out about my billing of course they gave me the run around and told me to call another number. I called that number and I got the run around on that number. They gave me another number. I called that number and it is a collection company.
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Review
#1226385 Review #1226385 is a subjective opinion of poster.
Cons
  • The
  • Force of ownership through escrow
Reason of review
Poor customer service

American Solar Direct - My Edison Annual Fee is THROUGH THE ROOF

1.0
Details
My yearly edison charge is terrifying. This last december i received a bill for approx $1200. I'm locked into a monthly fee of $184 with ASD and have been getting a monthly bill from edison for about $1.50. Thats what I was promised and thats what i expected when i signed with ASD. They said they couldnt get me totally off the grid. But what they did NOT warn me about was SOCAL EDISON charging me an annual usage fee. My utility bills are higher now than before I signed a contract. i consider this a breach of contract. I am ready to join a class action suite. Where do i sign up?
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Review
#1175616 Review #1175616 is a subjective opinion of poster.
Pros
  • Unreliable
Cons
  • Are bankrupt and left us high and dry
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Price reduction
Tags
  • Overpriced Solar Lease

American Solar Direct

Have been calling this company for months to service my panels. Out of business. Number for customer service is a collection agency. I have stopped paying and am putting aside this money in case I have to replace or repair my leased panels. ASD has breached their contract. Why should I keep paying for a company that is out of business? I feel that paying for a service that I am not getting is not what I agreed on when we decided to lease panels for 20 years. All I want is for someone to return my calls. I am now writing a certified letter to ASD telling them that I have been forced to stop paying in order to get a return call.
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1 comment
Anonymous
#1707634

Have you been lucky with resolving the issue? I am in the same boat

Review
#1153253 Review #1153253 is a subjective opinion of poster.

American Solar Direct in Upland, California - Shelling out Money for Solar that Doesnet Work

1.0
Details
So, with American Solar Direct bankrupt and WGL Energy Systems taking over, there is no light at the end of the tunnel to any of this resolved. I currently have a few panels not working, but at least WGL has reached out to me. The main issue is that the company is not designed to deal with residential solar, monitoring, maintenance, repair/replace, etc., of any of our panels. They have contracted out to Helio Power for us in Lake Elsinore, but now I can’t get ahold of anyone. Has anyone contacted a lawyer for a class action lawsuit (BREACH OF CONTRACT!!!)? I do not want to mess with my credit either, but paying 100.00 a month for non-operational panels is absurd.
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1 comment
Anonymous
#1412730

Have you got a solution yet? my solar system does not work now. I am thinking about stopping payments.

Review
#1152312 Review #1152312 is a subjective opinion of poster.
Cons
  • Are bankrupt and left us high and dry
Reason of review
Warranty issue
Loss
$16000
Preferred solution
Full refund

Contact American Solar Direct Customer Service

Mailing Address:
American Solar Direct Inc.
2400 Broadway, Suite 240 1552 W Embassy St, Anaheim, CA 92802
Santa Monica, California 90404
United States
Phone:
(888) 825-1856
All American Solar Direct Contacts

American Solar Direct - WTH!!!

1.0
Details
What are we supposed to do? We have a contract!!! Is ASD not going to be held accountable for that?
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Review
#1142622 Review #1142622 is a subjective opinion of poster.