American Solar Direct Solar Power System Reviews and Complaints
American Solar Direct - Solar system goes offline from several hours to a full day
I have sent 3 emails over the past few weeks with no response. Web site phone numbers are either constantly busy or bogus.
American Solar Direct - Terminate contract
I can’t get ahold of America solar direct but they keep withdrawing funds from my account
American Solar Direct - My Edison Annual Fee is THROUGH THE ROOF
My yearly edison charge is terrifying. This last december i received a bill for approx $1200.
I'm locked into a monthly fee of $184 with ASD and have been getting a monthly bill from edison for about $1.50. Thats what I was promised and thats what i expected when i signed with ASD. They said they couldnt get me totally off the grid. But what they did NOT warn me about was SOCAL EDISON charging me an annual usage fee.
My utility bills are higher now than before I signed a contract. i consider this a breach of contract.
I am ready to join a class action suite. Where do i sign up?
American Solar Direct - Shelling out Money for Solar that Doesnet Work
So, with American Solar Direct bankrupt and WGL Energy Systems taking over, there is no light at the end of the tunnel to any of this resolved. I currently have a few panels not working, but at least WGL has reached out to me.
The main issue is that the company is not designed to deal with residential solar, monitoring, maintenance, repair/replace, etc., of any of our panels. They have contracted out to Helio Power for us in Lake Elsinore, but now I can’t get ahold of anyone.
Has anyone contacted a lawyer for a class action lawsuit (BREACH OF CONTRACT!!!)? I do not want to mess with my credit either, but paying 100.00 a month for non-operational panels is absurd.
American Solar Direct - Faulty Panels
I purchased my home in 4/2016 and took over a 20 year lease. I have never had solar panels and was actually looking forward to not having a huge electric bill.
We are paying our monthly fee to American Solar and for the past 8 mons we are getting electric bill from SDGE higher then our solar bill. Spoke with my neighbors who has a similar home with no AC and a small Jacuzzi and they don't have panels and our SDGE bill is the same amount but they don't have solar panels.
As of today I have been trying to contact and work with American to see if they can fix the faulty panels and no one is getting back to me, however every time you call you are reminded they are a debt collector (more like a mafia) you don't pay they ruin your credit. I don't understand really what is going on??
American Solar Direct - They might as well put on ski masks!!
That seems to be the case across the board for all of us who leased. No notice at least on my end.
The only way I found out was because it seems my solar system isn't producing as promised or expected. Even when the system online was showing it was Edison showed differently. So one or both companies are deceiving!!! Regardless , the company is bankrupt but the payment of course is still being taken!
ASD always used the tactics of everything is ok and no we can't do this or that. You're stuck to a contract. But now that the company is gone now we are to wait and see what trustee is appointed and keep making payments on services that aren't being rendered or needed. Of course here comes government to bail them out and who's stuck with the short end of the stick???
The families who leased or own the ASD panels. Sounds very similar to the GM and motor companies who got the bail out!
Shady in all levels!!! No one accountable!
American Solar Direct - They never billed us for a system that never worked correctly and then received a letter from collections to pay appx. $850.00 within 5 days or it will go on my PERFECT credit.
We had American solar direct to install our solar panels in Feb. The tech never came by to turn it on and the meter never worked.
We were supposed to pay $124.00 monthly for the system. I called several times to ask why we never received a bill. At the end of June we got a letter stating that we must pay $850.00 within 55 days or it would be sent to collection.
I'm not sure what to do now. What's the point paying the bill if I can never reach anyone in the company?
American Solar Direct - Not sure what you'd expect to find on this site
I'm sorry, but the whole premise of this site is off. It's information bias on overload.
If you're looking for pissed consumers and disgruntled employees, you've come to the right place. If I could give American Solar Direct some advice: stop hiring whiners with bad spelling and grammar. My experience with American Solar Direct was as I expected: a construction project with some minor complications along the way including an electrical panel upgrade that seemed to take longer than it should of.
Overall, I thought they were good to work with (my salesman had been with them for a few years and appeared happy with his lot in life) and my solar system is operating as expected. I'd recommend them.