Product: American Solar Direct Customer Care Clear all filters (4 of 4 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
We sold our house (with ASD solar panels) and the new owner qualified for the lease but because of ASD filing bankruptcy, the lease cannot be transferred until a Trustee is appointed.Contacted ASD billing several times who stalled and said they were waiting to hear...
Read more
Product
American Solar Direct Customer Care
I didn't like
  • Transfer of lease
#1061968
the system installed but no one knows how to get the unit started. "will have crew in area in two weeks " that's been since Dec 2016. now have to pay electric company plus financing the unit....... wow sure saving me lots of $$$$ NOT! never return phone calls just try...
Read more
Anonymous
pissed asd customer

i am an asd customer . i can no longer monitor my systems performance due to website down or no recent data being posted.my contract includes monitoring. i feel if they do n...

Anonymous
Steve Souza

I cannot get a hold of them either. The panels are up and running but the website in which I monitor the panels has been down forever and I cant get anyone to call me back. s...

1.0
Product
American Solar Direct Customer Care
I didn't like
  • Turn me on
#1037315

American Solar Direct - Bad customer service/ wont return calls

#1105026
1.0
Details
We are in a 30 day escrow to sell house and the escrow company has made numerous calls to them to get new owners name in lease and they will not respond!!! If we lose sale of house because of this , what action can we take?? Sept 30 is the 30th day.
Comment
Show
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff

American Solar Direct - Call me 3+ times per day from ghosted phone #

#1080240
1.0
Details
I've tried getting a callback number, or contact info, they hang up. They won't remove me from list. Curt and rude. You are paying jerks to drum up business.
Comment
Show
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website