American Solar DirectComplaints and Reviews

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2.5 Based on 13 reviews Compare to others
  • Customers like
    • Absolute best company 1
    • Nothing - company run by sociopaths 1
    • Positive experience overall 1
  • Customers don't like
    • Breach of contract 1
    • Could have been a little faster 1
    • That the company was run by sociopaths 1

I am a customer and a five year employee. My experience with both has been 1) a bit bumpy, however 2) extremely positive overall! The solar market is still a very new industry, and every company is doing it's best to navigate the ever changing regulations and innovations associated with a change of this magnitude. ASD, although not perfect, has Always done right by me, and my customers. There is a great sense of integrity and passion at this company. The installation crews are top notch, the product is the best value for the customer... Read more

Was this review helpful? 1 1

I'm sorry, but the whole premise of this site is off. It's information bias on overload. If you're looking for pissed consumers and disgruntled employees, you've come to the right place. If I could give American Solar Direct some advice: stop hiring whiners with bad spelling and grammar. My experience with American Solar Direct was as I expected: a construction project with some minor complications along the way including an electrical panel upgrade that seemed to take longer than it should of. Overall, I thought they were good to work with... Read more

Was this review helpful? 0 0

I was a superstar salesman. Top 10% every month. Actually broke their one day sales record (4 contracts in one day, of which ZERO installed/I got paid for). "Earned" 10K+ month, including the bonus structure. In reality? Average less than 1K/month and NEVER saw an earned bonus. NOT ONCE. The company is looking to keep it's P/L sheets clean so they can get bought out one day. You will NEVER have equity. Put that out of your mind. You will NEVER make promised money (Joe, the *** who did our training claimed salespeople were making 100K. complete... Read more

Was this review helpful? 4 1

This company is a complete rip off. In order to buy our new house, we had to assume the solar lease attached to the property. Huge mistake. We were reluctant at first because the solar lease was considered a 2nd lien on the property. The previous owners said that they were getting a huge discount on their utility bill. Without being able to truly investigate it, we agreed to purchase the home. After about 3 months, I contacted S C Edison to find out how much money these solar panels were saving us. They told me I was getting... Read more

Was this review helpful? 2 0

American Solar Direct offered us a $3,000 cash back offer/incentive that was part of our solar agreement in order to match a competitor's price and secure our business. However, they have not paid up. Our agreement paperwork with ASD regarding the $3,000 cash back offer clearly states that they were supposed to mail the money within 15 days of system interconnection. The process with ASD to get the solar installed took inordinately long, from late-August when we signed our agreement to mid-December when the system was turned on. There were... Read more

Was this review helpful? 6 3

The company takes WAY to long to install. I was satisfied with the extra items I needed like roofing and new electric panel. But... and a big but. I signed a contract for a specific model panel and of course when they came to install. .it was a different panel. I fought and fought and fought to still not get the panels I wanted. I was not happy. I also told them I was not happy. None the less I signed a contract and moved on. I would definitely re-think using the company. My panels visually loom great in comparison to others I have... Read more

Was this review helpful? 4 5

This is what a company in free-fall implosion looks like, folks. They can't even honor their obligation to pay their employees. How scummy, how low, how very...American Sola Direct of them. Just like a Brennan Mulcahy company to screw his people over long weekend while he chills in the palisades. Karma, baby. It's coming. All the horrible things they've done to the sales force, al the rotten ways they've duped and deceived customers (well-documented online), all the despicable ways they've treated their employees, all of it, is all coming... Read more

Was this review helpful? 5 2

Worst experience ever, leased a 6.5 kw system, 2 years ago, system is only a 5.9 kw according to SDG&E , ASD says on an affidavit its a 5.7 kw @100%, only generates 5.4 kw with no shade, south facing roof. I asked repeatedly to correct this problem, to deaf ears, they ignored my request and pushed it on through to the leasing company. Do not use this company, you receive none of the credits you may earn, you do not get the fed tax dedut, only if you pay cash for the system and you own it. They treat like you are ignorant, no respect for... Read more

Was this review helpful? 4 1

Recruiters? Liars...about everything they describe during their sales pitch to you. No, it's not an interview. It's a pitch, and they're hoping you're dumb enough to buy. You'll get: No training, no mentoring, no leads, and ano earning potential unless you run a crew or an office. In other words: No integrity of any kind. These guys are salesmen themselves, with hardcore numbers goals, meaning they get fired unless they put tons of wide-eyed suckers through their tedious training scam. Why? Because everyone quits. Everyone. It's only a matter... Read more

Was this review helpful? 11 3

I have worked for American Solar Direct now for 5 weeks! Everything that they have shown me has helped me understand their product, their people, why Solar is important and how as an employee I can be compensated for translating the Solar message. It is NOT a Scam, NOT MLM, NOT underpaying employees and certainly not deceptive in any way! This is a sales job! ASD provides the pathway and training whereby capable individuals can attain a very decent wage. It is commission and in the beginning while you are training there is a small hourly... Read more

Was this review helpful? 2 5
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